I think my threads are faulty?Updated a year ago
We aren't a massive factory overseas making cheap t-shirts that fall apart after three washes, we're just local legends in a little warehouse in Melbourne printing garments to order.
Sometimes mistakes happen and we're super embarrassed by them... we're only human! If you think we've made a doo doo please reach out to our team with your order number and some pictures and we'll do the rest ⛑️
That being said... please know we can't guarantee that all our items will have no visible signs of production, as we don't wash your threads before sending. This is so they're nice and new for you!
Check out the below FAQs before going full Karen on us 😉
Heat & Press Marks
- The great news is, these are heat press marks which are part of the printing process. All orders are printed on demand and heat press marks should come out in the first wash.
- Please know we can't guarantee that all our items will have no visible signs of production, as we don't wash your threads before sending. This is so they're nice and new for you!
- If you're still not happy with the threads after washing, please send us some pics!
Stains:
- Sometimes we accidentally spill some of the setting solution we use just before we set the print with our pressing iron. But we promise it washes right out!
- If you're still not happy with the threads after washing, please send us some pics!
Printing issue:
- While we do print everything manually, we have an extensive quality assurance process to make sure we're only sending out are the best. You should see our t-shirt graveyard pile 🪦
- If you think your print looks a bit weird or different to the website, please send us some pics!
Fading after washing:
- You are always going to get some fading with the direct to garment print on demand method on white/natural coloured shirts, but to minimise this cold wash and air dry will get best results. Dark shirts will always hold their colour better!
How do I wash my threads?
- Turn your threads inside out.
- Machine washing is totally fine, but try and make sure it’s a cold wash and a gentle cycle.
- You can throw them in the dryer on low, but it’s much better to air dry.
- There’ll be some minor shrinkage after washing, which is standard cotton 101.
- Last and not least - no ironing the image.