How to Edit Your Order at ThreadheadsUpdated 16 days ago

At Threadheads, we understand that sometimes you might need to make changes to your order after you've placed it. That's why we offer a flexible order editing window where you can adjust certain details of your order within 6 hours of purchase. Here's what you can do and how to make the changes:

What You Can Edit:

• Change Your Shipping Address: If you've entered the wrong address or need to redirect your order to a different location, you can update the shipping details.
• Cancel Your Order: If you change your mind, you have the option to cancel your order completely within the 6-hour window.
• Add or Remove a Product: Decided you want more or found something you like better? You can adjust the products in your order.
• Change the Size or Color: If you've made a mistake with the size or color of a product, you can correct it before it goes into production.

How to Edit Your Order:

1. Find Your Confirmation Email: After placing your order, you'll receive an order confirmation email from us. Keep this email handy as it contains important information.
2. Access the Order Editing Feature: Click on the link in your order confirmation email that directs you to the order editing page.
3. Make Your Changes: Once you're on the order editing page, you can make the necessary adjustments to your order based on the options listed above.
4. Confirm Your Changes: After you’ve made your desired changes, make sure to confirm them so that your updated preferences are saved and applied to your order.

Please Note:

• Time Limit: You have up to 6 hours from the time of your initial purchase to make any edits. After this period, your order will be locked in and sent to production.
• Final Sales: Once the 6-hour window has closed, we cannot accept further changes, as your order will already be in the process of being printed or prepared for shipping.

We hope this flexibility allows you to shop with confidence and satisfaction at Threadheads. If you have any questions about your order or need further assistance, don't hesitate to contact our customer support team.

You cannot edit: 
1. Your custom designs once this is submitted. Unfortunately, we don't have control on the submitted custom design due to privacy reason. If this is the case, please reach out to [email protected] so they can organize a refund for you to re-create your product.